Otto le poisson-grenouille à tirer Neo Kid's Concept

Delivery time :

The total delivery time (shipping and transport) is specified on each of our product sheets.

The delivery time takes into account the following elements:

• Shipping = order preparation time
• Transport = order delivery time

Shipping cost :

• Standard at relay point if less than €150 purchase: €5.90 incl. tax

• Standard at relay point if purchase over €150: €2.90 including tax
• Standard at home if less than €150 purchase: €7.90 incl. tax
• Standard at home if purchase over €150: €4.90 including tax
• Express if less than 150€ purchase: 14.90 € incl. tax
• Express if purchase over €150: €12.90 including tax

Shipping fee | Germany, Belgium, Luxembourg, Netherlands, Italy and Spain

• Standard at home if less than €150 purchase: €8.90 incl. tax

• Standard at home if purchase over €150: €4.90 including tax
• Express if less than €150 purchase: €19.90 including tax
• Express if purchase over €150: €12.90 including tax

• Home delivery of furniture: €75 including tax

Shipping fee | Austria, Denmark, Ireland, Portugal, Poland, Czech Republic

• Standard at home if less than €150 purchase: €12.90 incl. tax

• Standard at home if purchase over €150: €6.90 including tax
• Express if less than 150€ purchase: 25€ incl. tax
• Express if purchase over €150: €20 including tax

• Home delivery of furniture: €125 including tax

Certain products categorized as “essential” or mentioning “free shipping” are exempt from delivery charges.

Delivery by appointment

For a furniture order, the latter most often goes through specialized transport solutions. In this case, To ensure that the delivery of your order goes as smoothly as possible, please ensure that you respect the following procedure:

• The customer must be present at reception, never ask the driver to unload the items into his warehouse himself without his presence
• Each package must be inspected one by one
• If a single package is damaged, the customer or the person receiving it must MUST TAKE A PHOTO OF IT AND REFUSE DELIVERY BY CLEARLY NOTING ON THE BL ALL INFORMATION RELATING TO THIS REFUSAL (parcel reference, details of the problem and all useful information). The words “damaged package” or “damaged package” have no meaning for the carrier. If applicable, please note "damaged furniture", "unsaleable furniture" or "unusable furniture"
• Send us immediately by email the photos of the damaged boxes as well as your comments on the BL to the address support@babykare.eu

By following this simple procedure, damaged packages will be taken care of and replaced by the carrier's insurance, which will assume the replacement costs (parts and transport).

Failing the application of this procedure, all accepted packages will become the property of the customer who received the order, and the replacement and transport costs will be their responsibility. They will not be covered by Babykare.

The warranty does not cover transport damage.

Return and refund: you have 14 days from the day after receipt of your package to return your package to us (legal deadline). Reimbursement will only be made if the product is intact and shows no trace of mishandling.

The return must be made in its original box for it to be taken into account. We therefore ask you to keep the box upon receipt during this period to avoid potential refusals of returns.

We offer you 2 options when refunding, either in the form of credit to spend on babykare.eu, or in reimbursement via the payment method used during the purchase.

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The characteristics of the Babykare E-gift card :

- Usable on the entire Babykare.fr site

- Valid for 1 year, usable once or several times.

- Non-exchangeable, non-refundable, non-transferable

The amount of the Babykare digital gift card can be used all at once or divided into several orders . Digital gift cards cannot be exchanged for cash. If the amount of your order exceeds the amount of the gift card, you can complete the payment yourself.

Any refunds on items purchased with a Babykare digital gift card will be automatically credited to the same digital gift card.